Terms and Conditions – Mobify.co.za

Effective Date: 21 September 2026

Welcome to Mobify.co.za. These Terms and Conditions govern your access to and use of our website and the purchase of products through our online store.

By accessing, browsing, or purchasing from Mobify.co.za, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. General Information

Mobify.co.za is an online retailer offering mobile phones, smartphones, and electronic devices in South Africa.

Website: https://mobify.co.za/

In these Terms and Conditions, “Mobify,” “we,” “our,” and “us” refer to the business operating Mobify.co.za. “You” and “your” refer to any visitor, customer, or user of our website.

These Terms and Conditions are subject to applicable South African laws, including the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA), and other applicable legislation.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate and up to date.

However:

Product images are for illustrative purposes and may differ slightly from the actual product.
Product specifications and features may vary depending on the model, region, or manufacturer.
Product availability may change without prior notice.
We reserve the right to correct genuine errors or omissions in product listings, subject to applicable law.

If a product becomes unavailable after an order has been placed, we will notify you and provide appropriate options, which may include a refund or another mutually agreed arrangement.

3. Pricing and Payments

All prices displayed on Mobify.co.za are in South African Rand (ZAR), unless otherwise stated.

Prices, promotions, and offers may change from time to time. The price applicable to your order will be the price displayed at checkout when you place your order, subject to applicable law.

Any delivery charges or additional fees will be displayed before you complete your purchase.
Orders must be paid for using the payment methods available at checkout.
An order may not be processed until payment has been successfully authorized or received.
We reserve the right to investigate suspected fraudulent or unauthorized transactions.

If an obvious pricing or listing error occurs, we will take reasonable steps to notify affected customers and resolve the issue in accordance with applicable law.

4. Orders and Order Confirmation

When you place an order on Mobify.co.za, you are submitting an offer to purchase the selected products.

An automated order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to review and, where legally permitted, decline or cancel an order in circumstances such as:

The product is unavailable.
Payment cannot be verified or processed.
There is a suspected fraudulent transaction.
Incorrect product or pricing information has been displayed.

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with applicable law.

We will not use this clause to avoid our legal obligations to customers.

5. Delivery and Shipping

Mobify.co.za aims to deliver orders to the address provided during checkout.

Delivery times displayed on our website or communicated to you are estimates unless expressly stated otherwise.

Please ensure that your delivery details, including your name, contact number, and address, are accurate and complete.

Delivery charges will be displayed during checkout where applicable.
Delivery may be affected by courier availability, public holidays, weather conditions, or circumstances beyond our reasonable control.
Customers may be contacted to confirm delivery information.
Delivery may require confirmation of receipt by the customer or an authorized recipient.

If your order is delayed, lost, or delivered incorrectly, please contact us so that we can investigate and assist you.

Nothing in this section limits your rights under applicable consumer protection laws.

6. Returns, Refunds, and Exchanges

We want our customers to be satisfied with their purchases. Returns, refunds, and exchanges will be handled in accordance with applicable South African consumer protection laws and our published Returns and Refunds Policy.

Depending on the circumstances, you may be entitled to a return, repair, replacement, or refund.

Please contact our customer support team before returning a product so that we can provide the appropriate instructions.

Returned products may need to be accompanied by proof of purchase and relevant accessories, packaging, or documentation, where reasonably applicable.

Any return conditions will be applied subject to your statutory rights.

7. Product Warranties and Defective Products

Products sold through Mobify.co.za may carry a manufacturer’s warranty, supplier warranty, or other applicable warranty.

Warranty coverage, duration, and conditions may vary by product and manufacturer.

Where a product is defective or fails to meet applicable legal requirements, your rights under the Consumer Protection Act remain applicable.

Nothing in these Terms and Conditions excludes or limits any consumer rights that cannot lawfully be excluded or limited.

For warranty-related assistance, please contact our customer support team with your order number and a description of the issue.

8. Customer Responsibilities

When using Mobify.co.za, you agree to:

Provide accurate and complete information when placing an order.
Use the website for lawful purposes only.
Keep your account login details confidential.
Notify us if you suspect unauthorized access to your account.
Avoid fraudulent purchases, payment abuse, or misuse of promotions.
Avoid interfering with the security or operation of our website.

You are responsible for ensuring that the products you purchase are suitable for your intended use, subject to the product descriptions and applicable consumer rights.

9. Promotions and Discounts

Mobify.co.za may offer promotional prices, discounts, vouchers, or special offers from time to time.

Unless otherwise stated:

Promotions are subject to availability and any specific terms displayed with the offer.
Promotional offers may be limited to a specified period or quantity.
Discount codes may be subject to product, customer, or order restrictions.
Promotions cannot be exchanged for cash unless required by law.

We reserve the right to correct promotional errors and address suspected misuse, subject to applicable law and any rights already acquired by customers.

10. Website Use and Intellectual Property

All content on Mobify.co.za, including text, images, graphics, logos, product descriptions, website design, and other materials, is owned by or licensed to the relevant rights holders.

You may access and use the website for personal, non-commercial shopping purposes.

You may not, without appropriate authorization:

Copy or reproduce substantial website content for commercial use.
Distribute or republish website materials.
Use our branding or intellectual property in a misleading manner.
Attempt to gain unauthorized access to our website or systems.

Product names, logos, and trademarks belonging to manufacturers or third parties remain the property of their respective owners.

11. Limitation of Liability

To the extent permitted by applicable law, Mobify.co.za will not be liable for indirect or consequential losses arising from the use of our website or services where such exclusion is lawful.

Nothing in these Terms and Conditions excludes or limits liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing in this section limits your rights under the Consumer Protection Act or any other applicable South African law.

12. Privacy and Personal Information

Your personal information is collected and processed in accordance with our Privacy Policy and applicable South African data protection laws, including POPIA.

By using our website, you acknowledge that your personal information may be processed for purposes such as order fulfilment, payment processing, delivery, customer support, and other lawful business purposes.

Please review our Privacy Policy for further information about how we collect, use, and protect your personal information.

13. Third-Party Services and Links

Our website may include links to third-party websites or services, including payment providers and courier services.

These services may operate under their own terms, conditions, and privacy policies.

Mobify.co.za is not responsible for the content or policies of external websites, except where applicable law provides otherwise.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business operations, website functionality, products, or legal obligations.

The latest version will be published on this page with the updated effective date.

Changes will apply from the date they are published, subject to applicable law and any rights or obligations arising from orders already placed.

15. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of our website or purchases made through Mobify.co.za will be handled in accordance with applicable South African law.

16. Contact Information

If you have any questions about these Terms and Conditions, your order, or our products, please contact us:

Mobify.co.za