Payment Terms

Payment must be successfully received and cleared before an order is dispatched.

We may use third-party payment providers to process payments securely.

For your protection, we may conduct reasonable verification checks before dispatching an order.

We may place an order on hold where there are concerns regarding:

  • Fraudulent payment
  • Stolen payment details
  • Suspicious activity
  • Incorrect customer information
  • Payment reversals or disputes

Prices

All product prices displayed on the website are shown in South African Rand (ZAR) unless otherwise stated.

Promotional prices are valid only for the stated promotional period or while promotional stock is available.

Prices may change without prior notice.

If a genuine pricing or listing error occurs, we will contact the customer before processing the order where reasonably possible.

Order Confirmation & Price Check

After placing an order, customers will receive an order confirmation where applicable.

Customers should carefully review the order confirmation and notify us as soon as possible if any information is incorrect, including:

  • Product
  • Quantity
  • Variant
  • Colour
  • Storage capacity
  • Delivery address
  • Contact number
  • Price

Payment Security

We use appropriate payment and security measures for online transactions.

Customers should never send their full card number, CVV, banking password, PIN or other sensitive banking credentials to us through WhatsApp, email or social media.

Where payment is made through a third-party payment provider, that provider’s terms and privacy policy may also apply.

Fraud Prevention

For customer and business protection, we may conduct reasonable verification checks on certain orders.

Orders may be delayed or cancelled where there are reasonable concerns regarding fraudulent or unauthorised transactions.

Refunds

Where a refund is approved, it will generally be made using the original payment method where reasonably possible.

Banking and payment-provider processing times may vary.

Customers will be notified once the refund has been processed.