Delivery
How much is delivery?
Orders below R500: R99 delivery fee. Orders of R500 or more: free delivery. Optional insurance, where available, is charged separately.
Who delivers my order?
We offer door-to-door delivery through The Courier Guy.
How long does delivery take?
Orders are generally dispatched once payment has cleared. Delivery normally takes approximately 2–3 business days after dispatch, depending on destination. Delays may occur due to weekends, public holidays, remote areas, courier delays, weather, high-volume periods, or circumstances outside our reasonable control.
What if my delivery address is wrong?
Customers are responsible for providing a complete and accurate delivery address and contact number. Incorrect or incomplete addresses may cause delays or additional delivery charges where applicable.
What if my package is damaged?
Inspect your package when received. If it appears visibly damaged, notify us as soon as possible and, where possible, provide photographs of the packaging and product.
Is delivery insurance available?
Optional delivery insurance may be available depending on the courier service and shipment. Availability and cost will be communicated before purchase.
Warranty
What warranty do I get?
Brand New Standard Stock: 12-month warranty unless otherwise stated. Brand New Import Stock: 12-month warranty unless otherwise stated. Pre-Owned / CPO Devices: 6-month warranty unless otherwise stated. New Accessories: 12-month warranty. Pre-Owned Accessories: 6-month warranty.
When does the warranty start?
The warranty period begins from the date of purchase unless otherwise stated.
What does the warranty cover?
Manufacturing defects and qualifying technical faults that occur during the applicable warranty period.
What is not covered by warranty?
Physical damage, accidental damage, liquid/water damage, customer negligence or misuse, unauthorised repairs, unauthorised modifications, tampering or opening the device, incompatible/non-approved accessories, unauthorised software modifications, malware or viruses, and damage caused by external factors.
What happens if I claim warranty?
Products returned under warranty may be inspected and tested. Depending on the circumstances, a qualifying product may be repaired, replaced or refunded.
Returns & Refunds
When may a return or exchange be considered?
Where the incorrect product was supplied by us, the product does not correspond with its advertised description or specifications, the product is defective or has a qualifying technical fault, or a return has been approved by our customer service team.
Can I return an item if I changed my mind or ordered incorrectly?
A change of mind or incorrect purchase does not automatically qualify for an exchange or refund. Where we agree to accept a return, the applicable return conditions will apply.
What condition must a change-of-mind return be in?
It should be unused, undamaged, complete, properly packaged, and accompanied by original accessories where applicable.
How do I start a return?
Contact us with your order number, customer name, product purchased, reason for return, description of the issue, and photographs or videos where relevant. Do not send products back without first receiving return instructions.
Who pays return shipping?
For returns due to an incorrect purchase or change of mind, the customer may be responsible for the return delivery cost.
How are refunds paid?
Where approved, refunds will generally be made using the original payment method where reasonably possible. Banking and payment-provider processing times may vary.
Payment
When is payment required?
Payment must be successfully received and cleared before an order is dispatched.
What payment methods do you accept?
The source document does not list specific payment methods. It states that third-party payment providers may be used to process payments securely.
Is it safe to send my card details?
Customers should never send their full card number, CVV, banking password, PIN or other sensitive banking credentials through WhatsApp, email or social media.
Orders & Stock
Can I cancel my order?
Contact us as soon as possible. Orders already processed or dispatched may need to follow the return process. Once handed to the courier, cancellation may no longer be possible before delivery.
What if a product is out of stock?
All products are subject to availability. If an ordered product becomes unavailable, we will notify you as soon as reasonably possible and discuss the options. Out-of-stock products are not guaranteed to return at the previously advertised price.
Contact
How do I contact you?
Use the customer support details on the website. The source footer lists Website: Mobify, but Business Name, Email and Phone/WhatsApp are blank in the source. When contacting us about an order, provide your order number and proof of purchase where available.