Privacy Policy – Mobify.co.za
Effective Date: 21 September 2026
At Mobify.co.za, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase through our website. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.
1. Who We Are
Mobify.co.za is an online retailer of mobile phones, smartphones, and electronic devices in South Africa.
Our website address is: https://mobify.co.za/.
In this policy, “Mobify,” “we,” “our,” and “us” refer to the business operating Mobify.co.za.
2. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect the following information:
- Personal Information: Your name, surname, email address, phone number, billing address, and delivery address.
- Account Information: Your username, account details, and other information you provide when registering on our website.
- Order Information: Products purchased, order history, invoices, transaction references, and delivery details.
- Payment Information: Payment method and transaction details required to process your order. Payment card information may be processed securely by our payment service providers.
- Technical Information: Your IP address, browser type, device information, operating system, and website usage data.
- Communication Information: Messages, inquiries, feedback, and other information you provide when contacting our customer support team.
We collect only the personal information reasonably necessary for the purposes described in this policy or as otherwise permitted by law.
3. How We Use Your Information
We may use your personal information to:
- Process, confirm, and fulfil your orders.
- Arrange delivery and provide shipment updates.
- Process payments, refunds, cancellations, and returns.
- Create and manage your customer account.
- Respond to inquiries and provide customer support.
- Send order confirmations, invoices, and important service notifications.
- Improve our website, products, services, and customer experience.
- Detect and prevent fraudulent transactions and unauthorized activity.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
- Send promotional emails, offers, and marketing communications where permitted by law and subject to your preferences.
We will not use your personal information for purposes that are incompatible with the reasons for which it was collected, unless permitted by law or with your consent where required.
4. Sharing of Personal Information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:
- Payment Service Providers: To securely process payments, refunds, and transactions.
- Delivery and Courier Companies: To deliver your purchases and provide shipment tracking.
- Website and IT Service Providers: To maintain, host, secure, and support our website and systems.
- Customer Support and Communication Providers: To help us respond to customer inquiries and provide service updates.
- Marketing and Analytics Providers: Where applicable and permitted by law, to help us understand website usage and improve our marketing activities.
- Legal and Regulatory Authorities: Where disclosure is required by law, court order, or a lawful regulatory request.
We do not sell or rent your personal information to third parties.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security safeguards are in place.
5. Payment Security
Mobify.co.za may use third-party payment gateways to process online transactions.
Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security policies.
We do not intentionally store complete payment card details on our website unless this is specifically required and handled in accordance with applicable security requirements.
Customers should review the privacy policies of the relevant payment providers for further information about how their payment information is processed.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, misuse, alteration, disclosure, or destruction.
These measures may include:
- Secure website hosting and access controls.
- Appropriate security measures for stored information.
- Restricted access to personal information.
- Security monitoring and website maintenance.
- Working with service providers that implement appropriate data protection measures.
Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security of your personal information.
If a security compromise occurs that requires notification under applicable law, we will take the necessary steps to notify affected individuals and relevant authorities as required.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, resolving disputes, and meeting legal or regulatory obligations.
Certain transaction, invoice, and accounting records may need to be retained for periods prescribed by South African law.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, where appropriate and legally permitted.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Ensure that essential website features function correctly.
- Remember your shopping cart and preferences.
- Improve website performance and usability.
- Understand how visitors interact with our website.
- Support analytics and marketing activities, where applicable.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout features.
Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
9. Your Rights Under POPIA
In accordance with POPIA and other applicable laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion or destruction of personal information where legally permissible.
- Object to certain types of processing of your personal information.
- Withdraw consent where processing is based on your consent.
- Object to the use of your personal information for direct marketing, subject to applicable legal requirements.
- Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
To exercise your rights, please contact us using the details provided in the “Contact Us” section below.
We may need to verify your identity before processing your request. Certain requests may be subject to legal requirements or limitations.
10. Direct Marketing
We may send you promotional communications about products, special offers, and updates where permitted by applicable law.
You may opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, delivery updates, and important account notifications.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, courier services, or other external platforms.
These third-party services operate independently and may have their own privacy policies and data protection practices.
Mobify.co.za is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing them with your personal information.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by law.
If we become aware that personal information has been collected from a child in circumstances where such collection is not legally permitted, we will take reasonable steps to address the matter in accordance with applicable law.
13. International Transfers of Personal Information
Some of our service providers may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards are in place.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or data protection procedures.
Any updates will be published on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:
Mobify.co.za
Website: https://mobify.co.za/
Email: [Insert your official customer support email]
Phone: [Insert your official contact number]
Business Address: [Insert your registered or business address in South Africa]
For privacy-related complaints, you may also contact the Information Regulator of South Africa through its official website: https://inforegulator.org.za/.
By using Mobify.co.za, you acknowledge that you have read this Privacy Policy.
